Shipping Policy

Upon confirmation of payment your item will be processed for shipment within 3 business days. A tracking code will be issued to the email you registered with. Average North American shipping time is 4-7 business days. For international shipments, expect a 14-24 business day delivery time. 

ZelijDesign will not be held responsible for lost goods if an incorrect shipping address is provided. Should your package not show up, or arrive damaged, please contact us at: zelijdesign@gmail.com.

 

SHIPPING RATES:

United States: Free

International: Flat rate of $4.95

 

Tracking # for your order:

After checkout, a tracking number will be sent to the email address provided on your order. We do our best to process all items for shipment within five business days of receiving the order. Please note that for US shipments it sometimes takes two days to cross the border from Canada, and the tracking code will not start updating until the package has reached the USA.

 

USPS Tracking — Delay in Updates:

The tracking provided with your order is correct! Please note that the package must first travel from Toronto to New York to get to the first USPS sorting facility. Once it has been scanned in with USPS, you will then see your tracking code activate and begin to update. 

Please note:

Our company's primary goal is the satisfaction of our customers, this is the reason we offer very low shipping fees to every country.

You will be notified when your order is shipped and if you have any further questions, our customer service will do their best to answer them for you.